Marsha Woodall-Malone - Farmers Insurance

Caring for Families Through Insurance

By Cyndi Braun

If youre looking for a stuffy insurance agency filled with condescending corporate types, youve come to the wrong place.

At Malone Insurance Agency, youll be greeted by a furry receptionist (a cute little puppy named Marley), who cheerfully leads customers to Marsha Woodall-Malone office.

A tell-you-like-it-is, straightforward southern girl and lifelong Canton resident, Marsha is well known for her days as a standout softball player, her 22 years of insurance experience, and for being the proud mom of Sam and Shae.

About a year ago, she opened her own Farmers Insurance agency in Canton, just past Cherokee Gun and Pawn on Highway 20 West (towards Cartersville), next to Arrow Exterminators. The agency offers auto, home, life, motorcycle, RV/boat, and specific commercial insurance.

Childhood Tragedy
When Marsha talks about the fire that destroyed her familys home in the 1980s, she gets choked up. Her family escaped with the clothes on their backs and a few photos her mom grabbed on the way out. Thankfully, the family was safe. Afterwards, Marshas parents struggled to put their lives back together. They had purchased homeowners insurance; however, their policy did not include replacement value a mistake Marsha doesnt want any client of hers to repeat.

Such a traumatic experience is bound to have an effect on a child. For Marsha, the experience taught her about taking care of others, being thankful, and appreciating public safety for the important role it plays in our lives. She also learned a bit about insurance.

I remember the insurance person talking to my parents about how they did not have replacement cost of the homes contents, and I remember the position that put my family in, said Marsha. I feel this is something that sets me apart from other agents. With my clients, I really want to know the familys situation because if something happens, I want to be sure they are properly covered. Nobody wants to meet with a client and tell them they didnt have enough coverage.

Building Relationships
Today, as a Farmers agent, Marsha takes time to get to know her customers and makes sure they purchase the right insurance to fully protect their family or business. When a client comes in about car insurance, Marsha quotes apples to apples, as well as what coverage she would purchase if she were in their situation.

Of course, everybody wants cheap insurance until they have an accident, said Marsha. I explain things clearly, so that my customers understand how insurance works and then purchase the right insurance for their needs. Marsha takes the time to get to know her clients, so she can help them understand what they need to protect. For example, many people fail to purchase life insurance because they dont understand how reasonably priced it can be.

I always mention life insurance. Ive witnessed first hand families suffer and lose everything when a parent failed to purchase life insurance coverage. I dont want to see my clients hurt this way, said Marsha. When a client dies, and the family does have life insurance, they receive funds from the life insurance proceeds that protect their family. Of course, money cannot replace a life, but it can help the family grieve and not worry about their finances.

If clients have a question about their insurance or a claim, Marsha asks them to call her, so she can help. She gives clients her cell phone number to ensure she is accessible.  

I feel its important that people have an experienced agent and someone they can meet face-to-face. You need a person to go to, said Marsha. If you buy a policy online, they dont know anything about you. They just want to know what coverage you want, and thats what they give you. I try to make sure all my customers insurance needs are covered.

Marsha Woodall-Malone
Marsha cares for her customers and wants the best for them. Her approach enables customers to make smart decisions about insurance.

Besides being an insurance agent, she is a mother and a caregiver. She understands issues that families experience, good and bad. Her son is a pole vaulter on the track team and has had Type 1 diabetes since he was six. Her daughter plays softball in high school, and she also plays travel ball.

Marsha is passionate about taking care of her family, and she would be happy to take care of yours through insurance.

For more information and a free insurance quote,
contact Marsha at 770-479-6939.
Agents.Farmers.com/ga/canton/marsha-malone

9266 Knox Bridge Highway, Suite 300,  Canton, GA 30114

Farmers is an A+ agency that was founded in 1928. American-owned, the company is one of the countrys largest insurers of vehicles, homes, and small businesses.