R & D Mechanical

Meeting Your HVAC Needs with Integrity

By Michelle Martin

Since starting R & D Mechanical Services in 2002, owners Robbie and Dana Matiak have followed a single principle that serves as the foundation of the entire company: to meet your HVAC needs with integrity. We know there are a lot of HVAC companies out there, so we have set our own high standards to make R & D Mechanical different, says Robbie. We want the R & D Mechanical name to mean something. We want R & D Mechanical to be the best of the best.

In fact, R & D Mechanical operates by 16 core values, which include being fair and honest; treating customers with respect; giving customers more than they expect; and meeting customers needs without selling, just to name a few. Robbie and the R & D Mechanical team stand by their core values day in and day out including them on the company website and on advertising campaigns. I have always believed that if you concentrate on doing what is right, then everything else will work out, he says.

Robbie, who has more than 25 years field and operations experience in the HVAC industry, says he always knew he would have his own company. I feel like I was called to the HVAC industry. I love fixing problems and serving people, he says. This company isnt just about making money; its about trust and relationships. We are willing to sacrifice revenue in order to maintain our own high standards for quality and integrity.

R & D Mechanical offers residential and commercial HVAC installation, repair and preventative maintenance throughout Cherokee County and metro Atlanta. The company uses reputable, name-brand products that are known for quality, durability and affordability including Trane, Carrier and Liebert. R & D Mechanical is a NATE-certified company and all R & D Mechanical service technicians participate in ongoing education of new industry requirements and new product controls. We place a big emphasis on training because we feel investing in our technicians will pay off for us in satisfied customers and referrals, Robbie says. We want to create a work environment at R & D that promotes pride among employees. The more we show that we value our employees, the more value they will bring to the company in quality workmanship. In addition, R & D technicians also are expected to maintain a neat appearance, be courteous and perform their jobs with integrity. Our employees are a reflection of the company, he adds. We expect them to represent R & D as the quality company that people in the community business owners, school and church leaders, and our neighbors know.

That level of commitment to quality, in both service and employees, has established R & D Mechanical as a dependable, trustworthy company with consistent results. Customers return and refer other customers because R & D values them as customers first. We dont try to up-sell our customers and dont offer cookie-cutter systems and solutions. We believe in informing and educating customers on all available options based on their individual needs, Robbie says, noting that in some instances it is a better investment to replace the entire HVAC unit rather than continue to put money into costly repairs of an older system. We help customers make the best decision that is right for them because, ultimately, that is best for the company. Many customers have come to trust R & D so much that they will leave a key or garage access code for technicians. There is real value in that level of trust and you cannot get this level of trust  and service from randomly choosing a Yellow Pages or Google ad.

As R & D Mechanical has grown over the years, Robbie and Dana have welcomed their children into the family business. Their son, Heath Matiak, is operations manager, and their daughter, Ashleigh Rich, is the dispatcher. Its great to be able to work together as a family, Robbie says. We respect each other and work together to make the right decisions for the company. Customers who have worked with Robbie over the years and have come to expect the quality, personal service he has provided appreciate that Heath and Ashleigh are there to offer the same level of service. I used to go out on service or sales calls every day, but I cant always do that now. There is a certain level of reassurance for customers to know that if I cant be there, then Heath can, he adds. With Heath and Ashleigh working now, customers have confidence in knowing R & D will continue to offer the same quality, dependable service for many years to come.

R & D Mechanical backs all work according to manufacturers warranty and with its own 1-year labor warranty. The company services all brands of HVAC equipment and has been a Trane Comfort Specialist Dealer since 2010. Technicians are on call until 8 p.m., Friday-Monday, to assist customers in emergency service situations. The industry trend is to operate like a retail business, adding regular, scheduled service calls on the weekends, Robbie explains. But, for us, family is more important than business. We realize that everyone works to provide for their family, so we allow employees to schedule around family obligations when necessary while they are on call. At the end of the day, this business is not just for my family, he adds. Its for our employees, customers and vendors and their families. To be a successful company, we have to care for and value them first. Its just the right thing to do.

R & D Mechanical
3448 Holly Springs Parkway, Canton
770-917-1795
RandDMechanical.net

Heating
Cooling
Installation
Repair
Preventative Maintenance
Indoor Air Quality Control