ServiceWise Electric

Discover 21st Century Electrical Expertise

By Ellen Samsell Salas

Thomas Edison might have invented the light bulb, but since 2004, ServiceWise Electric of Canton has been reinventing top-notch customer service and delivering expert electrical know-how. Whether it is updating a light switch or doing a total rewiring, the dynamic duo of owners Maggie and Michael Grayeski and their team of certified technicians and apprentices have earned customers’ trust and loyalty. Maggie says she is “all about happy customers,” while Michael, who holds an unrestricted Class II Master Electrician License and has 25 years of experience, calls himself “the hands-on problem solver.”

Serving residential and commercial sites, ServiceWise technicians have the experience and training to provide a wide range of services, from upgrading outlets to installing Z-Wave technology. Whether a customer needs traditional services such as lighting installation or wants to upgrade to a “smart” home or business, ServiceWise can handle the job. Skilled in the latest technology, technicians install smart home cameras and doorbells, three types of electric car charging stations, and other home and business automation features. Additionally, as an authorized Briggs & Stratton dealer, ServiceWise installs and services generators, so customers remain powered up at all times.

Your Search for Great Customer Service Is Over

At the heart of ServiceWise’s success story is a dedication to providing the highest level of professional service with a personal touch that begins the moment the client contacts the company.

“We want to make the customer’s experience as easy as possible,” Maggie said. “Our care starts with the very first phone call. We aim to accommodate our customers’ needs, preferences, and schedules.”

Recognizing that some customers prefer digital communication instead of making a phone call, ServiceWise offers the options of texting, emailing, or booking online. And, if customers do call, they speak with an in-house staff member who knows the business, not an answering service that simply takes their number.

No matter how they make initial contact, customers can depend on ServiceWise to meet their needs quickly and efficiently. In fact, for those who wish to receive a free estimate prior to committing to any work, a technician can usually be dispatched to their home or business within 24 hours.

Keeping the customer in the loop every step of the way is key to ServiceWise’s attention. As soon as an appointment is booked, ongoing, frequent communication begins. Customers immediately receive both a text and an email confirming the time and date of their appointment as well as the name and photo of the technician who will be completing their work.

Customers receive a reminder email within 24 hours of the appointment, and technicians send text messages when they’re on the way.

The staff at ServiceWise knows that customers are busy, so they provide a more accommodating two-hour window rather than the standard four-hour window for arrival.

Once a technician arrives on site, next steps are to ascertain what the customer wants, what is needed, and, importantly, what works within the customer’s budget — each proposed service and cost are specified.

“We line-item each service and offer free estimates,” Maggie said. “Our techs are seasoned, knowledgeable electricians who communicate with the customers and educate them on their options. We want our customers to understand their choices and be able to make informed decisions on what fits their budget.”

“Our customers are always in the loop,” Michael added. “They know exactly what they are getting and how much it will cost. They feel confident their needs will be met.”

ServiceWise also guarantees that their technicians are current on the rapidly changing advancements impacting homes and businesses. Weekly meetings with technicians and apprentices include discussing new technologies, and all technicians complete continuing education hours as well as online and in-person classes.

“We want our technicians to stay ahead of changes,” Maggie said. “Any classes we can find to educate them, we make certain they participate.”

Maggie and Michael are so confident in their technicians that ServiceWise offers a lifetime warranty on all parts and labor — a guarantee that is unique in the industry.

“Because our technicians are professional and well-trained, we stand behind all of our work,” Michael said.

While ServiceWise helps customers in a broad area, including Cherokee, Cobb, and North Fulton counties, the company maintains its small-town heart. For all first responders, military personnel, and senior citizens, the company offers a 10% discount. Customers can also take advantage of 20-month, interest-free financing.

“I just love a happy customer,” Maggie said. “I love getting emails and texts from satisfied customers who say ‘It’s so nice to work with you.’ That just makes my day.”

For a complete list of services and current specials, please visit the ServiceWise website or call/text for more information.

ServiceWise Electric
2845 Holly Springs Parkway, Canton, GA 30115
404-704-4903 (call or text)
ServiceWiseElectrical.com
Facebook: servicewiseelectrical
Winner of the 2020 and 2021 Best of Life Best Electrician Award