Southern Phoenix Services More Than Just a Plumbing CompanyBy Patti Richter A simple leak can be expensive since a dripping faucet washes money down the drain. However, water is the No. 1 cause of home damage, and anyone who’s experienced a broken or clogged pipe probably won’t forget about it anytime soon. When we need a plumber, we often need one right away. By Murphy’s Law, a household crisis will happen at night or on the weekend — when most companies are closed. It’s important for homeowners to know a trustworthy local plumbing company that offers 24/7 emergency services.Southern Phoenix Services understands how frantic those circumstances can be. The company not only responds when needed but also keeps customers informed throughout the entire process. A Can-Do, Figure-It-Out Attitude This Marietta-based company is set apart from other plumbing services for an interesting reason: it’s female-owned. Julie Guy is the founder and owner. Guy says she also serves as dispatcher and scheduler but adds, “I’m known by the staff as ‘Mama Hen.’” How does a woman excel in this typically man’s world of plumbing? “Having three older brothers and a dad who fixed literally everything made me want to do and learn all the hands-on things they were doing. If I didn’t know how to do something, I learned to figure it out. To this day, I am constantly researching and learning new things,” says Guy.Guy’s introduction to the plumbing world came to her as a growth opportunity more than eight years ago when she used her freelance marketing skills to help a friend with his company. “In my position as business development manager, I excelled by learning not only the plumbing trade but also how to run a successful business — from top to bottom,” she explains.After helping that company grow, Guy realized it was time to start her own. “Joining an already existing company and starting one from scratch are two very different things,” she says. Guy forged a course toward a self-made future and named her company Southern Phoenix Services to represent both the city of Atlanta and the mythical bird that symbolizes overcoming obstacles. Continuous A+ Ratings and Growth The company is now family-owned since Guy’s son, Albert, joined her in the business last year. Southern Phoenix Services has grown from an initial staff of two employees to a team of eight with three service trucks. This company has expanded its residential plumbing services across north metro Atlanta to the cities of Woodstock, Canton, Roswell, Alpharetta, Kennesaw, Acworth, Powder Springs, and Hiram. Southern Phoenix Services takes pride in being a woman-owned business. Under Julie Guy’s leadership, with her fierce commitment to integrity, this licensed and insured company stands behind every technician's work. Continuing education for the staff (including Guy) contributes to the company’s growing reputation for being the place to call to get a job done right. Employees are provided with the latest up-to-date information on constantly changing equipment, material, and plumbing codes.Last year, Southern Phoenix received multiple customer service awards across the metro area including Angie’s List Super Service Award 2020, which comes from gathering continuous “A+” ratings from customers. “Repeat customers and referrals make up 48% of our business,” Guy says.This company is also community focused. Julie Guy’s motto is, “Always Pay It Forward.” Each month, Southern Phoenix Services donates to local charities or organizations in need of help or encouragement. Giving projects have included comfort items for nursing home residents, necessities for children in foster care, and back-to-school flowers and gift cards for teachers. “We make ‘giving back’ a priority,” Guy says. A Wide Range of Services Southern Phoenix offers a plethora of residential plumbing services: miscellaneous repairs, installation of water lines, video camera inspection of drain and sewer pipes, replacement and repairs on sewer pipes, sump pumps, and foundation or slab leaks. “Our team has the latest video equipment to properly diagnose problems,” says Guy. General plumbing services include sinks, showers, toilets, faucets, garbage disposals, water heaters, sewer and water line replacements, and entire house pipe replacement. The company also offers gas services, from leak detection to gas lines run for grills and outdoor cooktops. Employees are fully trained for all tankless and regular water heater issues: inspections, replacements, and maintenance solutions. Guy says they receive in-house continuing education with various manufacturers’ representatives coming every other month. “Knowledge is power, and our Southern Phoenix technicians like to be fully prepared to help with our customers’ plumbing needs,” Guy says. Visit the website for informative articles on water heaters, pinhole leaks, frozen pipes, sump pumps, and clogged drains. While there, be sure to check out the monthly specials. Southern Phoenix Services 770-455-2700SouthernPhoenixServices.com Southern Phoenix Services in Marietta serves the greater Atlanta metro area including Cherokee, Cobb, North Fulton, and Paulding counties.
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