Southern Phoenix Services

By Anna Teal

 

There’s nothing like the feeling of panic that ensues from an emergency plumbing situation. Issues like a water line break or a water heater problem require immediate attention. In times of distress, it’s nice to have a trusted contact available around the clock. Julie Guy and her team of skilled professionals at Southern Phoenix Services are ready and willing to help when these unexpected emergencies happen.

 

Woman-Owned Business

Starting a business in a male-dominated industry can be quite a challenge for a woman, better yet, a single mom. After working for a plumbing business early on in her career, Guy gained the knowledge and skill she needed to branch out on her own.

“It blows customers’ minds when they call, and they learn that a woman can help them troubleshoot plumbing problems over the phone. I love it,” she says.

Guy continues to challenge the traditional plumbing model, making her own way in the industry. Her logo, a phoenix, is a perfect example of her drive. She was drawn to its symbolism and historical context, as Atlanta is known as the “Phoenix City” after Sherman’s March to the Sea and the historical rebuilding that later occurred. It’s very symbolic of her branching out on her own and starting over fresh from her former company, where she spent years learning all she could about the plumbing trade as well as the business side of things.

More than 10 years later, Southern Phoenix Services has grown into somewhat of a family affair. Guy’s son is a plumber, and her oldest daughter helps with marketing and sales. Her youngest daughter, age 6, sometimes accompanies her mom at work.

“She says she wants to work for mommy when she grows up. As a single mom, I always tell my kids to show up and do the work, and they’ll have a good life. I’m so proud of their work ethic,” says Guy.

 

A Friendly, Personal Touch

When asked what sets her business apart from other local plumbing businesses, Guy touts that her team proudly provides a friendly, personal touch to plumbing.

“Often, we get calls for small issues that are easy to fix. Instead of charging them a fee to come out, I’ll walk them through the issue over the phone and tell them how to fix it — free of charge. This saves them the cost of a site visit, and they always remember to call us for bigger jobs that require a licensed professional, like us, to handle,” Guy explains.

Others may not know what type of issue they are facing but need a little guidance.

“People will call about what they think is a water heater issue, but in fact, it’s an HVAC issue. We’re happy to help solve these problems and guide them to the best solution,” says Guy.

The company’s outstanding customer service has been formally recognized in the past few years, including Expertise Best Plumbing in Marietta, Best of Cobb, Nextdoor Neighborhood Favorite, My East Cobb Best Plumber, and Angie’s List service awards.

 

Paying It Forward

“Every month, we give back,” says Guy.

Southern Phoenix Services partners in education with several schools and visits nursing homes regularly to bring little treats to residents. The team collects gloves, hats, and scarves all year to donate during the winter months. Staff members also give to the YMCA sponsorship program that allows families to join at a reduced rate. This program is near and dear to Guy’s heart, as her family was able to take advantage of it in her early years as a single parent. Now that she can give back, she proudly contributes, giving others the same opportunity.

During the holidays, the team donates toys to organizations such as Toys for Tots, Children’s Healthcare of Atlanta, and the Kiwanis Club. Last year, the company sponsored the American Legion Post 45’s Red, White, and Blue BBQ event.

“It makes my heart happy to be able to pay it forward in these ways,” says Guy.

 

A Full-Service Offering

Southern Phoenix Services provides a wide variety of residential plumbing solutions including general plumbing, sewer, and gas services. From leaky faucets to clogs, leaks, breaks, and repairs, there’s nothing the company's skilled team can’t handle.

“We have all the latest equipment needed to properly diagnose any plumbing issue including a Ridgid camera to put eyes on the inside of pipes to see what’s going on. Many other plumbing businesses don’t have that type of technology,” says Guy. “All of our technicians also have a Ridgid Pro-Press on their trucks. This tool is used to crimp copper lines. It’s easier than working with a blowtorch to solder in tight areas, the repair looks better, and there are no visible solder lines, which pleases our customers.”

For more information on Southern Phoenix’s vast array of plumbing services and outstanding customer care, visit the website and be sure to check out the monthly specials.

 

Southern Phoenix Services

Southern Phoenix Services in Marietta serves the greater Atlanta metro area including Cherokee, Cobb, North Fulton, and Paulding counties.

9801 Main Street, Woodstock
770-455-2700
SouthernPhoenixServices.com